PRIVACY POLICY
1. Who are we?
2. The information we collect and how we obtain it
3. How we protect your information
4. How we use the information we collect
5. Information we share 5
6. Data retention
7. Links to other websites
8. Cookies policy
Disabling / Enabling Cookies
9. CCTV
10. Revisions to Privacy Policy
11. How to contact us
1. Who are we?
DRG (Di Maggio’s Restaurant Group) is a restaurant group who operate multiple venues in Scotland. You can view a list of these restaurants at www.thedrg.co.uk.
Brands within the DRG include Di Maggio’s, Café Andaluz, Amarone, Barolo, The Anchor Line, Atlantic, The Citizen and Cadiz.
At DRG, we are committed to maintain the trust and confidence of our visitors. In particular, we want you to know that DRG will never sell, rent or trade email lists with other companies and businesses for marketing purposes.
We at the DRG respect your right to privacy. This Privacy Policy describes the types of personal information that you may provide to us or which we may otherwise collect when you communicate with us, for example when you visit our websites and when you use the Free WiFi service when you dine in one of our restaurants. This Privacy Policy also describes how we may use your information, with whom we may share it and how we protect it. We also tell you how you can reach us to update your information, unsubscribe from receiving marketing communications from us, or answer any questions that you may have about our privacy practices.
By communicating with us, for example when you access and use our website or when you register and use the Free WiFi service in one of our restaurants, you are accepting and agreeing to the information practices described in this Privacy Policy. This Privacy Policy explains:
• The information we collect and how we obtain it
• How we protect your information
• How we use the information we collect
• Information we share
• Collection of information by third party sites
• Cookies
• Disabling / Enabling Cookies
• Revisions to this Privacy Policy
• How to contact us
2. The information we collect and how we obtain it
We collect personal information relating to you, such as your name, address, phone number and/or e-mail address (“Personal Information”) in the following situations:
Information you provide when you contact us (including by email, phone, SMS, via the website or otherwise), subscribe and use our Free WiFi service when you dine in one of our restaurants, subscribe for e-mail newsletters and update services, order items from us, participate in market research initiatives, or promotional events, complete a questionnaire or competition entry form or submit a job application form.
Information collected automatically using cookies: whenever you interact with our website (including when you browse the website or download information from it) we collect and store certain types of information about your visit using cookies. We describe how we use cookies and how you can disable them below. The information we collect using cookies includes information which identifies the computer you use to access the website, the date and time of the visit and the pages visited.
Information collected automatically when you use the Free WiFi service in one of our restaurants: we may collect certain information concerning your use of our Free WiFi service you dine in one of our restaurants in order to produce aggregated and anonymous reports concerning the use of the Free WiFi service. These reports will not personally identify you.
3. How we protect your information
We apply appropriate security measures to prevent unauthorized access to Personal Information we hold about you. All Personal Information about our customers is stored within a robust secure environment.
Our practice is that no data is ever provided to third parties except in the circumstances described in section four below.
Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email. Please also note that perfect security does not exist on the Internet. You’ll know that you’re in a secure area of our website when a “padlock” icon appears on your screen and the “http” portion of our URL address changes to “https.” The “s” stands for “secure.”
4. How we use the information we collect
We will only use your Personal Information for the purpose(s) for which you provide it to us including for example to:
- confirm a reservation in one of our restaurants;
- respond to your enquiries, provide you with updates on our services and details of promotional events;
– process orders and payments and arrange delivery of items;
– provide to you the Free WiFi service in our restaurants;
– communicate with you regarding orders, promotions and market research initiatives;
– improve our services, including but not limited to responses to surveys;
– update and maintain our records;
– prevent or detect fraud or abuses of our website or our Free WiFi service;
– enable third parties to carry out technical, logistical or other functions on our behalf to make the website more useful to you; and/or
– process job applications.
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Email Marketing
We will only contact you for marketing purposes via email if you have agreed to this, whether directly through us or via a third-party provider. Our email marketing will include personalised and non-personalised email marketing. Personalised email marketing is marketing which has been specifically tailored to you. For example, our personalised email marketing will feature our products and services that we think are most likely to appeal to you. Non-personalised marketing is marketing about our products and services generally and is not tailored to any particular individual.
Where we are sending you personalised email marketing, we will also use information that we observe about you from your interactions with our Site, and our email communications to you and/or with our products and services in our restaurants.
Opting Out
If you no longer wish to receive marketing, please notify us by emailing info@thedrg.co.uk, visiting the preference centre at [TBC] or by writing to:
DATA PROTECTION
Di Maggio’s Restaurant Group
87 St Vincent Street
Glasgow
G2 5TF
You can also click the unsubscribe link in the footer of any emails you receive from us.
Online and social media advertising
We use your email address to serve you with online advertising (including on social media channels) operated by Facebook, Instagram and Google where you are a registered user of such services.
Our online and social advertising will include personalised and non-personalised remarketing. Personalised advertising is marketing which has been specifically tailored to you. For example, our personalised remarketing will feature our products and services that we think are most likely to appeal to you. Non-personalised advertising is marketing about our products and services generally and is not tailored to any particular individual.
Where we are undertaking personalised online advertising, we will also use information that we observe about you from your interactions with our Site, and our email communications to you and/or with our products and services in our restaurants.
5. Information we share
We only share your Personal Information with our appointed carriers, sub-contractors and distributors and with other entities as described below. We ensure the parties with whom we share your Personal Information follow practices at least as protective as those described in this Privacy Policy, except in the event of a business transfer as specified below.
Third party service providers
We employ third party companies to perform functions on our behalf including fulfilling order deliveries, sending customer communications, taking online reservations, analysing data, providing marketing assistance, processing payments, selling gift vouchers, delivering Wifi services, improving our services and providing customer service. When we use third party service providers, we disclose only the information that is necessary to deliver the service. Further details of the third parties used are given below:
• Service providers acting as processors based in the UK who provide IT and system administration services.
• Service providers acting as processors based in the UK who provide ecommerce home delivery services.
• Service providers acting as processors based in the UK who provide gift card services.
• Service providers acting as processors based in the UK and USA who provide ecommerce payment services
• HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the UK who require reporting of processing activities in certain circumstances.
• Email and display advertising service providers, acting as processors, based in the UK
Business transfers
In any corporate transactions (e.g. buying or selling of businesses, stores or business units) Personal Information is generally one of the transferred assets. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the transferee uses Personal Information in a manner that is consistent with this Privacy Policy.
Fraud / Credit Risk
Where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations.
Legal reasons: we may disclose information about you (i) if we are required to do so by law, (ii) in response to a request from law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share your information.
6.Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. We also keep this basic information about our customers for 36 months following your most recent interaction with us, whether this is a purchase or a marketing interaction.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
7. Links to other websites
This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.
8. Cookies policy
We use a system of classifying the different types of cookies which we use on the Website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
A list of all the cookies used on the Website by category is set out below.
Strictly necessary cookies
These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.
Performance cookies
These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.
These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.
Functionality cookies
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.
These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Third party cookies
These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.
For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.
How long are cookies stored for?
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window.
Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.
You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.
Disabling / Enabling Cookies
You can accept or decline cookies by modifying the setting in your browser. The “help” portion of the toolbar on most Internet browsers will tell you how to change your browser cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether For further details on how to do this please visit the educational sources http://www.allaboutcookies.org and http://www.youronlinechoices.eu.
Please note that if you disable cookies you may not be able to use all the features of our website.
9. CCTV
When you visit our venues, these usually have CCTV systems operated for the security of both customers and partners. These systems mat record image during your visit.
How we use CCTV
Why?
To protect our customers, premises, assets and staff from crime, we operate CCTV in our venues which record images for security.
We do this on the basis of our legitimate business interests.
Please note that if we discover any criminal activity through our use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts. We aim to protect the individuals we interact with from criminal activities.
10. Revisions to Privacy Policy
We may update or revise all or any part of this Privacy Policy from time to time. A copy of the current Privacy Policy will be posted on our website and we encourage you to check it from time to time so you are aware of any changes or updates to the notice.
We keep our privacy notice under regular review. This privacy notice was last updated on 4th January 2021.
11. How to contact us
Should you:
a) have any questions about this Privacy Policy or how we use your Personal information
b) no longer wish to receive promotional offers;
c) decide that you no longer wish us to hold or use any of your Personal Information;
d) wish to change the use to which your Personal Information can be put;
e) want to change the Personal Information we hold about you; and/or
f) have any questions about this Privacy Policy
Please write to us at:
Marketing Department
Di Maggio’s Restaurant Group
87 St Vincent Street
Glasgow
G2 5TF
Or by emailing Data Protection at info@thedrg.co.uk.
The Personal Information which you provide to us or which we gather from the website or in the course of providing services to you is controlled by The Di Maggio’s Restaurant Group. Di Maggio’s trades under the name of The Di Maggio’s Restaurants Limited (company number SC390675), Registered Office: 87 St Vincent Street, Glasgow, G2 5TF.